1601 E. Prosperity Ave. Tulare, CA 93274

Priority Issues - 2-1-1: Getting People the Help They Need

Fri, 02/03/2012 - 11:43am -- eblankenship

2-1-1, a non-emergency phone number that connects our community with resuorces, services and volunteer opportunities. It is a free, confidential and available 24 hours, 7 days a week.

Examples of 2-1-1 Services

  • Food and Housing Resources: food banks, clothing, housing and rental and mortgage assistance.
  • Health Services: access to health care for the uninsured or under-insured, prenatal care, medical information lines.
  • Mental Health and Crisis Support: crisis intervention, counseling, substance abuse assessment and treatment.
  • Income Support: Earned Income Tax Credit (EITC) assistance, job training, and education programs.
  • Help for Seniors and People with Disabilities: adult day care, Meals on Wheels, respite care, home health care, and transportation.
  • Resources for Children and Families: child care, after school programs, family resource centers, and tutoring.
  • Emergency and Disaster Response: including information, volunteer screening and charitable contributions options.

2-1-1 Protects Public Safety in Emergencies and Disasters

  • Relieves 911 call volume, allowing faster response to emergency calls.
    When disasters strike, 2-1-1 plays a major role fielding non-emergency calls, which leaves 9-1-1 operators free to handle true emergencies.
  • 2-1-1 in Southern California handled 130,000 calls in the 5 days after the Oct 2007 wild fires. click here for "Trial by Fire" report
  • California 2-1-1 operators pitched in to help evacuees from Hurricanes Ike and Gustav.
    read more about it
  • 2-1-1 is in the Federal Bioterrorism Act, part of infrastructure needed for disaster preparedness.

2-1-1 Reduces Taxpayer Costs

  • Directs non-emergency calls away from the more costly 911.
  • Efficiently uses limited resources by streamlining the referral process, and reduces costs associated with statewide 800#s.
  • Achieving statewide 2-1-1 coverage will require approximately $2 million investment in infrastructure, data integration and networking.
  • Total annual operating costs estimated at $30 million.
  • 2-1-1 will save the state millions annually when fully operational.

Costs and Cost Savings

  • Achieving statewide 2-1-1 coverage will require approximately $2 million investment in infrastructure, data integration and networking.
  • Total annual operating costs estimated at $30 million.
  • 2-1-1 will save the state millions annually when fully operational.